Refund policy

Returns & Refunds

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, items must be:

To start a return, email us at baselineblend@gmail.com with your order number.

If your return is approved, we’ll provide instructions for sending your item back.

Please note:

Returns must be requested before sending items back
Items sent without prior approval will not be accepted
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us at baselineblend@gmail.com within 7 days of delivery. We’ll make it right.

Due to the nature of our products, we do not accept returns on:

If you have questions about your order, reach out - we’re here to help.

We do not process direct exchanges.

If you’d like a different item, simply return your original order (if eligible) and place a new order.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery.

Items must be unused, unopened, and in original packaging.

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5-10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

If you haven’t received your refund within 15 business days of approval, contact us at baselineblend@gmail.com.