Shipping policy
Shipping Policy
We aim to process and ship all orders as quickly as possible.
Order Processing
Orders are typically processed within 1–2 business days after being placed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that processing times may be slightly longer during holidays, product launches, or periods of high order volume.
Shipping Options
We currently offer the following shipping options:
- Standard Shipping: Estimated delivery within 3–5 business days
- Express Shipping: Estimated delivery within 1–2 business days
Shipping timelines are estimates and are not guaranteed.
Tracking Your Order
Once your order ships, you’ll receive a tracking link by email so you can follow its delivery status.
If you do not receive tracking information within a few business days of placing your order, please contact us at baselineblend@gmail.com.
Shipping Delays
While we do our best to ensure timely delivery, shipping delays can occasionally occur due to carrier issues, weather, holidays, or other factors outside of our control.
We are not responsible for delays caused by the shipping carrier once the package has been handed off for delivery.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout.
Baseline is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping information, contact us as soon as possible at baselineblend@gmail.com.
Lost or Stolen Packages
Baseline is not responsible for lost or stolen packages marked as delivered by the carrier.
If your package shows as delivered but you have not received it, we recommend checking with neighbors, building staff, or your local carrier before reaching out.
If you need help, contact us at baselineblend@gmail.com and we’ll do our best to assist.
Questions
If you have any shipping-related questions, please contact us at baselineblend@gmail.com.